Terms and Conditions

Production Overview
We will produce a video based the proposal provided to you.

Graphics Logos & Photographs
You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for photographs for you, we can provide a separate estimate for that.

Permits and Releases
Some locations require special permissions and permits for filming. Unless the cost of securing these permits was included in our proposal, you will be responsible for getting them and making sure we have permission to be on location. Some locations require a release to be signed in order to use the footage we shoot. You will also need a signed release from anyone appearing on video. We can provide some standard release forms, but if you have any concerns about the use of the video we shoot, you should consult a legal expert.

Pre-Production
Our creative team will work with you to make sure we will have all the necessary equipment, props, scripts, and personnel for your shoot. We will also help put together a schedule and detailed “shot list” for the day of the shoot. If the scope or needs of the project change in pre-production, a separate estimate will be provided to reflect the changes.

Production
On the day of production we will arrive with plenty of time to set up and be ready for your shoot. We will do our best to stick to the pre-approved schedule, and in turn, you will provide access to the locations and people needed for the shoot.

Cancellation Policy
We understand that every once in a while things can come up that are beyond your control. We hope you understand that if you cancel or reschedule a production, it costs us in lost time, rental fees, etc. You agree to pay for any expenses incurred as a result of rescheduling or cancellation. If you reschedule less than 1 days before the production, you agree to pay an additional $100 fee.

INDEPENDENT CONTRACTOR

It is understood that Producer’s status under this Agreement is that of an independent contractor and that all persons engaged by Producer in performing its obligations shall not be deemed employees of Client.

PAYMENT

Client understands that the specified terms of payment under this Agreement are based upon timely payments. A 33% retainer is required with order to begin the pre-production process. Payment is non-refundable once production has begun. The remaining balance must be paid on the delivery of final video file. Deposit and agreement may be mailed, emailed or hand delivered. A business check, cashier’s check, wire-transfer or credit-card can be accepted as payment. Please make payments to Flame Productions.

NOTE:
Balances past due 10 days, will incur a 10% late fee determined by total remaining amount due.

Returned Checks, Stop-Payment, Non-Sufficient Funds

In accordance with Florida Dishonored Check Law, Flame Productions is authorized to assess a collection fee for each check/draft item returned, in the amount of the service fee incurred by us at our business bank, or 5-percent of the face amount of the instrument, whichever is greater. The maker of the dishonored payment may satisfy the amount owed via Money Order or Cashier’s Check (or equivalent) only, and payment must include any returned check fees that have been incurred by us, within 5 days of the date that the payer’s check was returned by our business bank unpaid.

Refund Policy

You will not be entitled to the return of any amounts paid to us for Services if there is an early termination of Agreement.Payments are non-refundable once production has begun.

Warranties

Our video productions come with the following warranties.

  • All productions will not intentionally infringe on the copyrights of any third party (with the exception of any rights issues concerning images, video, and audio you supply to us for use in your production).
  • All finished videos will be delivered in Broadcast Standard ready-to-air format or other agreed-upon format.
  • All files will be of high technical quality and suitable for upload to video hosting channels.